tvcshops|Return & Refund

Return & Refund Policy

We will handle any return or exchange request if you're not content with your purchase as long as you let us know within 30 days of receiving the item. After thirty days, no requests will be fulfilled. It is important that you get in touch with us by email ([email protected]) as soon as possible.

Return & Exchange Conditions

Must be returned in original packaging
Items returned without authorization will not be accepted.
Items must be returned within 30 days after you receive them.
All items must be in the same condition that you received it, unassembled or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method providing tracking information.

Policies

1、 Refund policy
Our refund policy aims to ensure that customers can receive corresponding refunds under specific conditions after purchasing our products or services. The following are the conditions for a refund:
Product issue: If the received product has quality issues, does not match the description, is damaged, or contains unknown error information at the time of purchase, customers can apply for a refund.
Service issue: If our services fail to meet the promised standards or descriptions, resulting in customers not receiving the expected value or experience, customers can apply for a refund.
Time limit: Unless there are special exceptions, customers are required to submit a refund request within a reasonable time (7-14 days) after purchase.
Evidence provision: In order to process a refund request, customers may need to provide relevant evidence such as product photos, order numbers, transaction records, and screenshots of incorrect information.

2、 Return Policy
Our return policy specifies the specific conditions under which customers can return goods and receive refunds:
Return deadline: Customers need to submit a return request within a specific number of days after purchase.
Product status: The returned product must remain in its original condition, unused or damaged, and include all original packaging and accessories.
Return cost: Unless otherwise specified, the shipping cost for returns is usually borne by the customer.
Exception: Some products, such as customized items, consumables, or opened items, may not be eligible for a return policy.

Refunds

We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.

In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.

Non-returnable items:

On sale items are non-refundable.
Damage/Lost caused by customers is non-refundable.

Exchanges

Orders cannot currently be swapped online. To receive a refund for the original product, you must return it and buy the replacement item separately.

Costs

Your return charge will be subtracted from your refund for returns made internationally. Refunds will only be handled if the items you utilize for a return arrive in our warehouse. If they don't, you'll need to file a dispute with the carrier. For orders that exceed the customs threshold, you can be required to pay a custom duty charge and be subject to importation.

General Return Process

Repack your items (These need to be unworn/unwashed/unused and with original tags).
You will need your order number and email/last 4 digits of your phone number.
Select your preferred return option.
Once you have processed your return you're ready to post it off! Make sure you keep proof of postage!
Keep an eye on your return tracking. You'll get an email once we receive your returned item.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can’t be canceled once the parcel is shipped out.

Please do not hesitate to get in touch with our customer service staff if you have any questions concerning our return policy or procedures. We will be pleased to offer you assistance and support.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	Anqing Lianfeng Trading Co., Ltd.
Company Address:	Room 1602, Unit 1, Building 7, Phase 3, Dafa Yijing City, Yingjiang District, Anqing City, Anhui Province (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help